Wendy Mason, NCPS

How therapy approaches translate to online care

Wendy often uses Emotionally-Focused Therapy to help people identify and change emotional patterns that keep them stuck, especially in close relationships and communication. The work focuses on understanding feelings and responding to them differently to improve connection.

She also draws on Acceptance and Commitment Therapy, which helps people clarify their values and take small steps toward a life they care about. ACT is useful for anxiety, low mood, and coping with long-term challenges because it emphasises practical actions rather than symptom fighting.

Attachment-based ideas guide how she looks at repeated interaction patterns that shape trust and safety in relationships. This lens can be helpful for people managing abandonment fears, commitment worries, or difficult communication cycles.

Finding the right approach is part of the work. Wendy will discuss options and try methods together so the plan fits a person’s goals and preferences. That collaborative process helps shape whether sessions focus more on feelings, values and actions, or relationship patterns.

Online therapy makes these approaches more flexible. Video calls let people read facial expression and tone when tackling emotional material. Phone sessions work well for shorter check-ins or when bandwidth is limited. Live chat and text messaging allow ongoing, brief support between sessions and suit people who prefer writing to talking. Together these formats help therapy fit around work, family or health demands.