Joanna Lum Wai, NCPS
9 years in practice
Joanna Lum Wai is a counsellor based in the United Kingdom with nine years of professional experience and the NCPS credential.
License and registration
- NCPS
- NCS20-00133 · expires May 2026
- Years in practice
- 9
- Languages
- English
Details are as listed on the therapist's public professional profile. You can check the registration with the body that granted it.
About Joanna
Joanna Lum Wai is a counsellor based in the United Kingdom with nine years of professional experience and the NCPS credential. She focuses on helping people who are struggling with stress, anxiety, depression, self-esteem, trauma and related challenges. Joanna uses a calm, respectful approach and aims to meet people where they are.
She creates a straightforward, tailored plan that reflects each person’s situation and goals. Sessions centre on clear, practical conversation rather than jargon.
Background and approach
Joanna invites clients to try small, manageable steps between meetings to build confidence and momentum. Joanna draws on emotionally focused work to help people notice and shift patterns in their relationships and feelings. She also uses client-centred methods to keep conversations guided by what matters most to the client.
When helpful, she brings in cognitive behavioural ideas to address unhelpful thoughts and habits. Her practice is warm and down-to-earth. Joanna listens for what feels difficult and helps clients name feelings and reactions.
She balances empathy with practical ideas so people can cope better day to day. Joanna understands that starting therapy can feel hard. She supports people through that early step and works at a pace that suits them.
The aim is steady, sustainable change rather than quick fixes.
Focus areas and approaches
Everything Joanna lists on their public professional profile, in their own terms.
- Stress, Anxiety
- Trauma and abuse
- Self esteem
- Coping with life changes
- Compassion fatigue
- LGBT
- Relationship issues
- Family conflicts
- Grief
- Intimacy-related issues
- Eating disorders
- Sleeping disorders
- Anger management
- Career difficulties
- Depression
- ADHD
- Aging and geriatric issues
- Attachment issues
- Blended family issues
- Caregiver issues and stress
- Communication problems
- Coping with natural or human-caused disaster
- Divorce and separation
- Emptiness
- Family problems
- Forgiveness
- Guilt and shame
- HIV / AIDS
- Hospice and end-of-life counseling
- Isolation / loneliness
- Jealousy
- Life purpose
- Midlife crisis
- Veteran and Armed Forces Issues
- Obsessions, compulsions, and OCD
- Phobias
- Polyamory / non-monogamous relationships
- Post-traumatic stress
- Prejudice and discrimination
- Seasonal Affective Disorder (SAD)
- Self-love
- Sexual assault and abuse
- Sexuality
- Social anxiety and phobia
- Women's issues
- Young adult issues
Approaches Joanna names
- Emotionally-Focused Therapy (EFT)
- Client-Centered Therapy
- Cognitive Behavioral Therapy (CBT)
- Eye Movement Desensitization and Reprocessing (EMDR)
- Psychodynamic Therapy
Naming an approach is not evidence of training in it. This directory copies what each therapist lists and does not check training records.
Online support
How Joanna’s approaches translate to online therapy
Joanna commonly uses Emotionally-Focused Therapy to help people understand and change patterns in how they relate to emotions and to others. This approach can be useful for working through attachment issues, intimacy-related problems and strong emotional reactions.She also draws on client-centred therapy, which means sessions are guided by what the client finds important and are paced to their readiness. Cognitive Behavioural Therapy (CBT) features when practical steps are helpful, for example identifying unhelpful thoughts and testing new behaviours to reduce anxiety or low mood.
Choosing the right approach is part of the work together. Joanna will discuss options and adapt methods to fit each person’s needs, goals and preferences. This is a collaborative process and can change as progress is made.
Online sessions are offered by video call, phone, live chat or text-based messaging to give flexibility. Video allows face-to-face conversation; phone can be used when video is unsuitable or bandwidth is limited. Live chat or messaging can suit quick check-ins or people who prefer written conversation. These options make it easier to fit therapy around work, caregiving and travel commitments, and let people choose the format that helps them engage best.
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Questions people ask
What concerns does Joanna commonly help with?
Joanna helps people facing stress, anxiety, depression and low self-esteem. She also supports those dealing with trauma, grief, relationship and intimacy-related difficulties.
What is her therapeutic style like?
Her style is warm, respectful and straightforward. She combines listening with practical suggestions and small steps to try between sessions.
How much experience does she have?
Joanna has nine years of professional experience working in the UK. She has supported people across a broad range of emotional and life challenges.
What credentials and location are listed?
The profile lists NCPS as a credential and that Joanna is based in the United Kingdom.
Which languages are sessions offered in?
Sessions are offered in English.
What session formats are available?
Joanna works online through video calls and phone sessions, and also offers live chat and text-based messaging.
How are costs and billing handled?
Costs vary with location and therapist availability. Sessions use a subscription model that can be cancelled at any time.
How do I get started with therapy?
Begin by selecting the Start Therapy button, complete a short matching questionnaire, and then schedule sessions according to the therapist's availability.
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